Hiring a Car in New Zealand with car-hire.com.au

OVER 21 INSURANCE OPTIONS
You are required to take one of the following insurance options:

Options	Charge/Day	Excess/Deposit	Tyre/Window
Option 1	$nil	$1,000.00	No cover
Option 2	$8.00	$100.00	No cover
Option 3	$12.00	$nil	Included
Tyre/Window Waiver	$4.00	$1,000.00	Included

Age 18-21 INSURANCE OPTIONS
You are required to take one of the following insurance options:

Options	Charge/Day	Excess/Deposit	Tyre/Window
Option 1	$nil	$2,000.00	No cover
Option 2	$15.00	$1,000.00	No cover
Option 3	$20.00	$100.00	Included
Tyre/Window Waiver	$4.00	$2,000.00	Included

EZY RENTALS STRONGLY RECOMMENDS OUR CUSTOMERS TO TAKE THE EXCESS REDUCTION OPTIONS TO MINIMISE EXCESS EXPOSURE AND TRAVEL WITH PEACE OF MIND.

Exclusions

Excess options do not cover water submersion or salt-water damage. All excess options are void if the terms of the rental agreement are breached.

Bond

A bond is required for all hires. You will be asked to sign a separate security bond in the form of a credit card imprint. This bond is held by Ezy cars and is not banked; it is our guarantee that the vehicle will be returned on time and in the condition that it was hired in. Ezy Rentals no longer accepts a cash bond as a form of deposit. All clients must have a credit card to hire a vehicle.

Payment

Full payment is required prior to dispatch off vehicle. Please note that an additional surcharge of 4% applies if payment is being made on Amex cards.

One-Way Hires
Please note that on one-way hires a minimum period may apply. Please contact our reservation staff for more details.

Rental Duration

24 hours on time of pick-up. There is a 1 hour grace period, if the car is over 1 hour late a full day is charged. Payment is to be made at the commencement of the hire by either cash/ traveler's cheques or credit card.

Tax

Goods and Services Tax (G.S.T) of 12.5% is included in all daily hire prices.

Early Returns

There are no refunds for early returns. Returning a hired vehicle early may incur a penalty equivalent to 1 days hire. The daily rate on any discounted or special hires may be recalculated at rack rates.

One Way Hires

Available between all branches, minimum hire days apply. Repositioning fees may apply. Please note that for hires from Auckland Airport Branch to Auckland City Branch a NZ$30.00 one way fee may apply

Child and Baby Seats

Child seats are now compulsory on New Zealand roads (for children under 5 years of age). These may be hired from our offices. These need to be ordered at the time of reservation stating the age and weight of the child so the correct size will be booked.

Toddler seats and Baby capsules are $40 each per hire.
Baby boosters are $35 each per hire.

Days of Operation
Please note that Ezy Rentals Auckland, Auckland Airport, Christchurch and Queenstown are all closed on Christmas Day. Pick up and drop offs on this day are not possible. In addition to this the Queenstown office is closed on the 26th of December, 1st and 2nd of January.


After Hours Pick Up and Drop Offs

After hours pick up and drop offs can be arranged through our reservations team. For all after hours pick up and drop offs there is a $30.00 administration fee that applies. Please note that after hours pick ups and drop offs cannot be done from our Queenstown branch.

Cancellations

If a booking is cancelled within the 5 day period before the start of the hire there is no refund of the booking deposit (20% of hire). If the booking is cancelled outside this period there is a full refund of the deposit paid.

Ferry Reservations

Should clients be traveling between the North and South Island they must take the vehicle across on the InterIslander. Ezy Cars are happy to assist with your ferry booking and recommend advanced bookings between peak seasons (November through to March).Clients can collect and pay for their tickets on collection of their vehicle from Ezy Cars(the approximate time to cross by InterIslander Ferry is 3 hours).

InterIslander

Adult $52.00 (NZD)
Child (2-14 years) $31.00 (NZD)
Infant (under 2 years) Free
Vehicle $179.00 (NZD)

Age Restrictions

Drivers must be 18 years of age. A medical certificate is required for driver over the age of 75.

Infringements

We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and / or accidents incurring third party property damage reported on return of the vehicle.

Additional Hire Items

These items need to be booked at the time of reservation.

New Born Car Seat $35.00 per rental
Toddler Car Seat $35.00 per rental
Booster Seat $35.00 per rental
Snow Chains $25.00 per rental
Ski Racks $25.00 per rental

CHANGE OF DROP-OFF DESTINATION

If the hirer wishes to change the drop-off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to NZ$500 will apply.

RENTAL EXTENSION

If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

ROAD RESTRICTIONS

Motorhomes can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), North of Colville Township (Coromandel Peninsula) and Tapu-Coroglen Road (Coromandel Peninsula).
EZY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

ON-ROAD ASSISTANCE

Any problems associated with the vehicle, including equipment failure, must be reported to EZY as soon as possible, and within 24 hours in order to give EZY the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

REPAIRS

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, EZY will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE

Should the vehicle booked be unavailable through unforeseen circumstances, EZY reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY

Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE

Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

CANCELLATION FEE

The cancellation fees are:

• If cancelled up to 21 days prior to pick-up: No Fee
  
• If cancelled from 21 to 7 days prior to pick-up: 20% of Gross Rental
  
• If cancelled 6 to 1 days prior to pick-up: 50% of Gross Rental
  
• If cancelled on day of pick up or No-Show: 100% of Gross Rental
  
• If vehicle is returned early for any reason whatsoever: No refund available
  

Hiring a Camper Van in New Zealand with car-hire.com.au

Your Credit Card Statement

car-hire.com.au has a teaming agreement with Ezy car Rentals in New Zealand. The payment on your credit card statement will be to "Ezy Car Rentals".

The information below is important to you to ensure a smooth and enjoyable time with car-hire.com.au.

IIMPORTANT: car-hire.com.au has a teaming agreement with Ezy Rentals in New Zealand. The following Terms and Conditions cover all rentals through car-hire.com.au.

Please note all prices quoted in this document are in New Zealand dollars. Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice.

RATES INCLUDE

• Unlimited kilometres
• No extra driver fees
• Living equipment
• FREE 24 hrs roadservice helpline (tollfree)
• 12.5% GST
• Travel Wallet including road map and travel information


RENTAL DURATION

When calculating the number of days a vehicle is hired, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the vehicle's return is counted as the final day of the rental. Early return of the vehicle does not entitle the hirer to any refund of the unused portion of the rental.
• Minimum rental period is 5 days. Minimum rental period is subject to change during peak periods.
• Late pick up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.

Early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental. EZY allows a grace period of 59 minutes before the hirer is liable for late return charges. Late return fees are applicable as follows:
• 1 hour late, one third of daily rate will apply
• 2 hours late, two thirds of daily rate will apply
• 3 hours late, one full day rate will apply


DIESEL TAX RECOVERY FEE

The Diesel Tax Recovery - which is a NZ Government-imposed fee - has been increased to NZ$3.30 per 100kms for the Ezy 2 Cruiza. This will be calculated and collected on return of your vehicle based on the kilometres travelled during your hire.

The vehicle rates per 100km are as follows:
CRUISA: NZ$3.30
RIDER: Nil

Rates are subject to Government changes.

BRANCH hours for pick-up and drop-off

Auckland, Christchurch, Wellington:
Daily from 0800 to 1800hrs, closed Christmas Day.
Queenstown:
Open 7 days a week from 0800 – 1800 hours & 0800 – 1700 hours between 1st June & 1st November.

Pick-ups and drop-offs after branch hours may be available by prior arrangement.
(Late returns will be charged on a per day basis)

WELLINGTON
Ezy is able to accommodate pre-arranged pick-up and drop-offs from Wellington if required (on request only). For each pick-up or drop-off in Wellington a NZ$50 charge will apply. This price is subject to change.

ONE-WAY RENTALS

One-way rentals are available between all branch locations. A one-way rental fee of NZ$50 is charged for rentals between the North and South Island where pick up is between 01 November 2005 and 31 March 2006.

FOR YOUR PROTECTION

New Zealand legislation provides limited coverage for personal injury. We strongly recommend that all people travelling in New Zealand take out Personal Travel Insurance.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first NZ$2,500 (“the excess”) for the Campervans the Trekka and Whoppa, and NZ$1,200 (“the excess”) for the Campervans Cruiza and Ride.

The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded if we are successful in recovering the cost of the damages from the Third Party. Please note that Third Party Claims can take months to resolve.

Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.

OVER 21 INSURANCE OPTIONS
You are required to take one of the following insurance options:

Options	Charge/Day	Excess/Deposit	Tyre/Window
Option 1	$nil	$1,500.00	No cover
Option 2	$10.00	$800.00	No cover
Option 3	$20.00	$nil	Included
Tyre/Window Waiver	$4.00	$1,500.00	Included

Age 18-21 INSURANCE OPTIONS
You are required to take one of the following insurance options:

Options	Charge/Day	Excess/Deposit	Tyre/Window
Option 1	$nil	$2,500.00	No cover
Option 2	$20.00	$1,000.00	No cover
Option 3	$30.00	$100.00	Included
Tyre/Window Waiver	$4.00	$2,000.00	Included

Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.

Excess Reduction Option 2
Cost per day excess reduced to
$28 $0—The Trekka and Whoppa
$20 $0—The Cruiza and Rider
With Excess Reduction Option 2 the hirer will not have to pay excess at all for any damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for accident repairs (demurrage). The excess applies in respect of each claim, not rental.

Please see the ‘Exclusions’ section, whereby all Excess Reduction cover will be made void.


EZY STRONGLY RECOMMENDS OUR CUSTOMERS TAKE EXCESS REDUCTION OPTION 2 FOR TRAVEL WITH PEACE OF MIND

EXCLUSIONS

Standard Excess, Excess Reduction Option 1 & 2 for Campa’s, do not cover:
1. Any water related damage, which includes but is not limited to:
a) Any vehicle submersion
b) Creek or river crossing
c) Driving through low plain flooded areas
d) Beach driving
2. Personal belongings: We recommend the hirer does not leave valuables in the vehicle and that they take out personal insurance.
3. All Excess Reduction is void if the terms of the Rental Agreement are breached. The hirer will be responsible for the total cost of any damage. This will also include any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) and driving under the influence of alcohol or drugs.
4. The incorrect use of fuel (fuel being diesel or petrol). The hirer will be responsible for any associated cost.
5. The cost to retrieve or recover a vehicle which has become bogged, regardless of the Excess Reduction Package taken
6. The cost to replace keys, which have become lost, or retrieval of keys, which have been locked in a vehicle.
7. Overhead and underbody damage to the vehicle.

VEHICLE SECURITY DEPOSIT

On pick up of the vehicle, a Vehicle Security Deposit is payable. The Security Deposit is payable by cash, Traveller’s Cheques or credit card. Should the Deposit be paid by cash, a cash qualification process will apply. If paid by credit card, authorisation will be gained. The security deposit is dependent on which excess reduction option you take. See ‘Insurance’ section of this manual.

The Security Deposit is fully refundable provided the vehicle is returned on time, to the correct location, with a clean interior and with full fuel tanks. We reserve the right to retain a NZ$125 soiling fee if the vehicle is not returned with the interior in a clean condition. The toilet and wastewater tank (if applicable) must be emptied prior to the return of the Vehicle, or an additional NZ$125 soiling fee will be retained. Except where the Customer has purchased Pre-purchase Gas Option and/or Pre-purchase Fuel Option, failure to return the vehicle with full petrol, diesel and/or LPG tanks will result in refill charges. Petrol, diesel and LPG gas refill charges will be advised upon return of the vehicle. In the instance of Excess Reduction Option 1 and Excess Reduction Option 2, the credit card voucher will be returned to the Customer (Campervans only).

TRANSFER

EZY provides free airport to Branch and Branch to airport transfer on day of arrival and departure for our Auckland and Christchurch Branch. Queenstown Branch is located at the Airport.

INFRINGEMENTS

We reserve the right to charge the hirer for any speeding or parking fines, associated administration costs and/or accidents including third party property damage not reported on return of the vehicle. The administration fee per fine will be NZ$50.

EXCHANGE RATE / CURRENCY VARIATIONS

All credit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. EZY does not accept any liability for variances up or down.

CREDIT CARDS

When a credit card is presented as payment, the credit card holder will be jointly and severally liable as a customer. A credit card is needed for all hires. Preferred credit cards are Visa Card and MasterCard.

LICENCE

A full resident country driver’s licence, held for at least one year, is to be presented at the time of rental. If the licence is not in English format, an international driver’s licence is also required.

AGE RESTRICTIONS

Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

FERRY RESERVATIONS

Should clients be traveling between the North and South Island they must take the vehicle across on the InterIslander. Ezy Rentals are happy to assist with your ferry booking and recommend advanced bookings between peak seasons (November through to March) Clients can collect and pay for their tickets on collection of their vehicle (the approximate time to cross by InterIslander Ferry is 3 hours).

InterIslander

Adult $50.00 (NZD)
Child (2-14 years) $30.00 (NZD)
Infant (under 2 years) Free
Ezy 2 Cruiza$179.00 (NZD)
Ezy 2 Rider $179.00 (NZD)

LIVING EQUIPMENT

The Living Equipment (crockery, cutlery, cooking utensils, linen, sleeping bags, pillows and towels) for all Campa’s is included in the daily rental rate at no extra cost.

CHANGE OF DROP OFF DESTINATION

If the hirer wishes to change the drop off destination after the rental has commenced, they must first obtain authorisation from the Reservations Centre in Auckland. Subject to the change being approved, an additional charge of up to NZ$500 may apply.

RENTAL EXTENSION

If the hirer wishes to extend the rental whilst on hire, they must first obtain authorisation from the Reservations Centre in Auckland. This is subject to availability. The extra cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension.
Failure to obtain authorisation will result in a fee of up to NZ$500 in addition to the daily rate.

ROAD RESTRICTIONS

Campa’s can only be driven on sealed/bitumen or well-maintained roads. No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook) North of Colville Township (Coromandel Peninsula) and Tapu-Coroglen Road (Coromandel Peninsula).

EZY reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

ON-ROAD ASSISTANCE

Any problems associated with the vehicle, including equipment failure, must be reported to EZY as soon as possible, and within 24 hours in order to give EZY the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. We do not accept liability for any claims submitted after this period.

REPAIRS

Repairs up to NZ$100 may be affected without authorisation and will be reimbursed. For amounts over NZ$100, Ezy will need to be informed in advance. Repairs will be approved provided the hirer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE

Should the vehicle booked be unavailable through EZY reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY

Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE

Should the hirer decide to take a smaller vehicle than booked they will not be entitled to any refund.

CANCELLATION FEE

The cancellation fees are:
• If cancelled 25 days prior to pick-up No Fee
• If cancelled from 24 to 6 days prior to pick-up 15% of Gross Rental
• If cancelled 5 to 1 days prior to pick-up 50% of Gross Rental
• If cancelled on day of pick up or No-Show 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever No refund available

DISCRETION

EZY reserves the right to refuse any rental at its discretion.

ANIMALS

No animals are permitted in our vehicles, excluding guide dogs.

PERSONAL AND COMPANY CHEQUES

Personal and Company cheques will not be accepted as payment for rentals at the time of pick-up. These must be paid to EZY 14 days prior to commencement of rentals. Personal or Company cheques are not acceptable as the vehicle security deposit.

DISCLAIMER

Illustrations and text in any of our brochures or website are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by EZY or modifications and/or upgrades to the vehicle design made by the manufacturer

NOTE: TERMS & CONDITIONS AND RATES ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Your Credit Card Statement

car-hire.com.au has a teaming agreement with Ezy car Rentals in New Zealand. The payment on your credit card statement will be to "Ezy Car Rentals".